Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise means that if anything we do isn’t right, we come back and make it right. No paperwork to file, no argument, no runaround. We’ve been serving Ewing and the surrounding communities for over 42 years, and we plan to be here for thirty more. A company with that horizon acts accordingly. Every technician who comes to your door is background-checked, uniformed, and trained to complete most jobs in a single visit. We show up when we say we’ll show up, we explain what we found in plain English, and we leave your home as clean as we found it. That’s not a slogan. It’s how we’ve operated since 1984.

Call (856) 388-5580

What’s Covered

• Workmanship on every repair, sweep, and installation. If our work doesn’t hold up or wasn’t done to the standard we promised, we’ll return and correct it under the 90-Day Done Right Promise.
• Professional-grade parts and materials only. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products. No builder-grade substitutes, no corner-cutting on materials that live inside your chimney.
• Complete jobsite cleanup. Chimney work is messy by nature, but your living room doesn’t need to be. We protect your floors and furniture, and we leave no soot, debris, or old parts behind.
• On-time arrival, or we communicate. We’ll be there when we say. If traffic on I-95 or a previous job in Lawrenceville runs long, you’ll know before you wonder where we are.
• Honest, upfront pricing with no surprises. The number on your estimate is the number on your invoice. We don’t discover “unexpected issues” that mysteriously double the bill.

Our Satisfaction Promise

If you’re not satisfied with our work, tell us. We’ll come back and make it right. That’s the entire process. No forms to fill out, no manager to escalate to, no thirty-day waiting period. The 90-Day Done Right Promise is backed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines, our owner, put this in place because he’s seen too many homeowners get the runaround from contractors who treat guarantees like marketing fluff. We don’t.

Here’s how it actually works. You call us at (856) 388-5580. A live person answers, 24 hours a day, 7 days a week. You explain what isn’t right. We schedule a return visit at your convenience. Our technician arrives, assesses the issue, and fixes it. If we made a mistake, we own it. If a part failed prematurely, we handle the replacement. If something about the job just doesn’t sit right with you, we listen and we resolve it. The promise is in writing because we believe a handshake should mean something, but a written commitment means more. In writing, no arguing. That’s the Keystone Standard we’ve operated under since 1984.

We’re also realistic about what can go wrong in chimney work. Ewing’s freeze-thaw cycles through Mercer County winters can stress masonry in ways no sweep can predict. Older homes in neighborhoods like Glendale and Braeburn sometimes reveal hidden damage once we get inside with our camera. When that happens, we don’t bury it in jargon or push unnecessary repairs. We show you the photos, give you a plain-English verdict, and let you decide. Some work can wait. We’ll tell you when it can. The guarantee covers what we do, not what Mother Nature did to your flue over the last fifty years. But we’ll always be straight with you about the difference.

Licensed & Insured Backing

Licensing and insurance aren’t decorations on a truck door. They’re the real guarantee behind every promise we make. Our state licensing means we’ve met the technical and ethical standards required to work on the systems that vent smoke, carbon monoxide, and combustion gases out of your home. Our insurance and bonding means that if something genuinely goes wrong, you’re not chasing a contractor through small claims court. You’re protected.

We’ve been in Ewing long enough to see what happens when unlicensed operators disappear after a deposit or leave a homeowner liable for a jobsite injury. It doesn’t happen to our customers because we don’t cut that corner. Every technician on your property is background-checked, uniformed, and covered. Most jobs are completed in a single visit because we’ve seen nearly every chimney configuration Mercer County has to offer in our 42 years. That experience is part of what you’re paying for, and it’s part of what we guarantee.

Russell Haines runs Hearthstone Chimney Co. with the understanding that a guarantee is only as good as the company behind it. We’ve outlasted dozens of fly-by-night competitors in Ewing because we do what we say and we say what we do. The 90-Day Done Right Promise, our live-answer phone line, our upfront pricing, and our licensed, insured operation all point to the same thing: a square deal, no surprises on the bill, and a company that plans to be here when you need us next year and the year after.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Ewing and Mercer County since 1984.