Privacy Policy
Effective date: May 19, 2026
This Privacy Policy governs the collection, use, and disclosure of personal information by Hearthstone Chimney Co. through its website at chimneysweepewing.com (the “Site”). Hearthstone Chimney Co. is a marketing and referral company - our business is connecting people who need home services with the licensed independent businesses that perform that work. We do not perform home-service work ourselves.
By accessing the Site or submitting any service request, quote form, or inquiry, you acknowledge that you have read this Policy and agree to its terms. If you do not agree, please do not use the Site or submit information through it.
This Policy applies to information collected through the Site and through any phone, chat, or electronic communication initiated in connection with the Site. It does not govern the practices of the independent businesses to which we refer your request, though we encourage you to review their own privacy notices.
Is Hearthstone Chimney Co. Part of a Larger Group of Businesses?
Yes. Hearthstone Chimney Co. is one of several home-service brands operating under common ownership and management. That group includes other consumer-facing websites and brands, each focused on particular trades or geographic markets, as well as shared back-office service providers - including companies that handle call answering, appointment scheduling, customer relationship management, website hosting, and digital marketing technology.
Because these entities operate on shared infrastructure and pursue common business objectives, personal information you submit through this Site may be accessed by or disclosed to affiliated brands within the group and to those shared service providers. Such access is necessary to route your request to the appropriate trade category or service area, to provide customer support, to process billing where applicable, to detect and prevent fraud, and to monitor service quality.
Any affiliated brand or contracted vendor that receives your information in this manner is required to handle it under the terms of this Policy or under a substantially equivalent privacy policy that affords the same material protections.
What Are You Agreeing to When You Submit Information?
When you complete and submit a form on the Site, initiate a chat session, call a number listed on the Site, or otherwise transmit personal information to us, you are doing two things simultaneously.
First, you are authorizing us to transfer that information to the independent business or businesses best positioned to respond to your request - as described throughout this Policy.
Second, you are expressly authorizing Hearthstone Chimney Co. and the independent business that receives your request to contact you regarding that request by telephone (which may include calls generated by an automatic telephone dialing system or that use a prerecorded or artificial voice), by text message (SMS or MMS), and by electronic mail. This authorization applies even if the number you provide is listed on a federal, state, or internal do-not-call registry.
Agreeing to receive calls or text messages is not a condition of purchasing any service. You may request home-service referrals without consenting to autodialed or prerecorded communications; however, because telephone contact is often the primary way independent businesses respond quickly to service requests, declining may affect the speed or completeness of the response you receive.
What Privacy Rights Do State Laws Give You?
Residents of California, Virginia, Colorado, Connecticut, and Utah - and residents of other states that have enacted comparable comprehensive privacy legislation - are entitled to the rights described in this section. We extend these rights to all qualifying consumers whose requests we can reasonably verify, regardless of which state’s law applies.
The rights available to you include:
- Right to Know and Access: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which that information was used, and the categories of parties to whom it was disclosed or transferred.
- Right to Correction: You may ask us to correct personal information that is inaccurate or incomplete.
- Right to Deletion: You may request that we delete personal information we hold about you, subject to legal exceptions (for example, where retention is required to complete a transaction or meet a legal obligation).
- Right to Data Portability: Where technically feasible and legally required, you may request a portable copy of the personal information you have provided to us.
- Right to Opt Out of Sale or Sharing and of Targeted Advertising: You may direct us to stop selling or sharing your personal information, including for purposes of targeted advertising or profiling.
An important disclosure regarding the opt-out right: The core function of this Site is to receive your service request and pass your contact details and project information to the independent businesses that are equipped to respond. Under the privacy laws of several states, that transfer may qualify as a “sale” or “sharing” of personal information, even though no money changes hands between us and those businesses in exchange for your data. We do not obscure this fact.
If you do not wish your information to be transferred in this manner, the most direct course of action is not to submit a request through the Site. If you have already submitted information and wish to withdraw or opt out, please contact us through our contact page. That contact page is the designated opt-out mechanism - there is no separate cookie banner or data-preference toggle on this Site. We will process your request as promptly as the applicable law requires.
How to exercise your rights: Submit your request through https://chimneysweepewing.com/contact-us/. If you are acting through an authorized agent, that agent must provide documentation demonstrating authority to act on your behalf. We may require reasonable identity verification before honoring any request, to ensure that personal information is not disclosed to or deleted at the direction of someone who is not entitled to it. We will respond within the time period the applicable state law prescribes.
Appeals: If we decline to fulfill a request in whole or in part, we will explain the basis for that decision. You may appeal by responding to that communication or by submitting a new inquiry through the contact page referencing your original request. We will notify you of the outcome of any appeal in the manner the applicable law requires.
Non-discrimination: Exercising any of the rights described above will not result in denial of service, a different price, or a reduced quality of service. We do not retaliate against consumers for asserting their privacy rights.
Does This Site Collect Information from Children?
The Site is intended for use by adults seeking home-service referrals. It is not directed at, and is not intended for use by, children under the age of 13. We do not knowingly solicit or collect personal information from anyone under 13 years of age. If we learn that personal information has been submitted by a child under 13, we will take prompt steps to delete that information from our records. If you believe a child under 13 has submitted information through the Site, please notify us through the contact page.
What Should You Know About Text Messages?
By submitting a service request or inquiry through the Site and providing a mobile telephone number, you may receive text messages (SMS or MMS) from two sources: Hearthstone Chimney Co. itself, and the independent business or professional that receives and acts on your request.
The consent you provide when submitting information covers not only standard manually-dialed calls and texts but also communications placed using an automatic telephone dialing system (autodialer) and messages delivered with a prerecorded or artificial voice. Your consent to receive such calls or text messages is not a condition of obtaining any goods or services through this Site.
The number of messages you receive will vary. It depends on the nature of your request, how many businesses in our network respond, and the course of any follow-up necessary to coordinate the referral. We cannot guarantee a fixed message frequency.
Standard message and data rates charged by your wireless carrier may apply to any text message you send or receive in connection with your inquiry.
To stop receiving text messages, reply STOP to any message you receive. To request help or information about the messaging program, reply HELP. Please be aware that replying STOP will discontinue text messages but will not, on its own, terminate other forms of contact - such as calls or emails - related to an open service request unless you separately request that as well.
If you prefer to manage your messaging preferences or submit an opt-out request outside of the reply-keyword system, you may do so through our contact page.
With Whom Is Your Information Shared?
The primary purpose for which we collect your personal information is to route it to the contractors and firms in our referral network who are licensed, insured, and operating in your area - the businesses that will actually contact you, assess your project, provide estimates, and carry out the requested work. When your information is forwarded to those businesses, they receive whatever you submitted: your name, the best way to reach you, your service address, and a description of the work you need done.
Those businesses are entirely independent of Hearthstone Chimney Co.. They set their own prices, employ their own workers, and make their own decisions about how and when to follow up with prospective customers. Once your information reaches them, their own business practices - including their own privacy and data-handling policies - govern how they use it.
Beyond that core referral function, your information may also be accessed by affiliated brands and shared service providers within our corporate group (as described in the affiliates section above), by vendors that support our Site operations (such as hosting providers and analytics platforms), and by government authorities or other parties when disclosure is required by law, court order, or to protect rights and prevent harm.
In the event of a merger, acquisition, or sale of all or a substantial portion of our business, personal information held by us may be transferred to the acquiring entity as part of that transaction.
How Do We Use Website Analytics?
We use standard web analytics tools to understand how visitors interact with the Site - which pages are viewed, how long visitors remain on a given page, where traffic originates, and how advertising campaigns perform. These tools may set cookies or similar tracking technologies in your browser.
The aggregate and de-identified statistical data produced by these analytics processes - traffic counts, conversion rates, geographic distributions of visitors expressed at a regional level, and similar summary metrics - is used solely for internal purposes such as improving the Site and evaluating marketing spend. Aggregate or de-identified statistics of that nature are not sold to third parties.
We make no broader representation that personal information collected through this Site is never sold or shared; the state-rights section of this Policy addresses that subject accurately and in full.
How Long Is Your Information Kept?
Personal information collected through the Site is retained for the period reasonably necessary to fulfill the purpose for which it was collected - principally, to coordinate the referral of your request to an appropriate independent business and to confirm that the referral was completed. Beyond that operational window, information may be retained for a longer period only where retention is required or permitted by applicable law, where it is needed to resolve a dispute or enforce our agreements, or where deletion within a shorter period is not technically feasible given our systems and backup processes.
When personal information is no longer needed and no legal obligation requires its retention, we take reasonable steps to dispose of or de-identify it in a secure manner.
What Personal Information Do We Collect?
The personal information we collect falls into two broad categories.
Information you provide directly: When you use the Site to request a referral, obtain a quote, engage with a chat feature, or call a number associated with the Site, you may provide some or all of the following: your full name; one or more telephone numbers; an email address; the address of the property where services are requested; and a description of the project, including any details about the scope or urgency of the work. The exact fields collected depend on which form or feature you use.
Information collected automatically: Like most websites, the Site collects basic technical data through cookies, server logs, and similar technologies. This includes the pages you visit on the Site, the sequence in which you navigate them, the type and version of the browser you are using, and general information about the device and network from which you access the Site (such as operating system type and approximate geographic location derived from IP address).
We do not knowingly collect sensitive categories of personal information - such as financial account numbers, government identification numbers, or health information - through the Site.
How Can You Reach Us With Privacy Questions or Requests?
If you have questions about this Privacy Policy, wish to exercise a privacy right described above, or need to submit any other privacy-related inquiry or request, please reach us through our contact page. We will make reasonable efforts to respond promptly and in accordance with the obligations applicable law imposes on us.
This Policy was last updated on May 19, 2026. © 2026 Hearthstone Chimney Co.. All rights reserved.